Welcome to Desi Grub (www.desigrub.com.np). By accessing or using our website, you agree to the following Terms of Service. Please read them carefully.

1. Acceptance of Terms

By using our website, purchasing products, or interacting with any features of Desi Grub, you agree to be bound by these Terms.
If you do not agree, please do not use our services.

2. About Us

Desi Grub is an online platform that sells natural, herbal, ayurvedic and wellness products in Nepal.
We operate under Nepali eCommerce laws and business regulations.

3. Eligibility

You must be at least 18 years old to make purchases.
Minors may use the website under parental supervision.

4. Products & Descriptions

We aim to provide accurate product details, images, and pricing.
However, slight variations may occur due to:

• Natural properties of herbal products

• Screen and lighting differences

• Supplier updates

We reserve the right to modify or discontinue products at any time.

5. Orders & Payments

• Orders can be placed through our website or official channels.

• We accept available online payment methods and Cash on Delivery (COD) depending on area.

• Confirmation will be provided after the order is placed.

We reserve the right to cancel suspicious or incomplete orders.

6. Shipping & Delivery

Delivery timelines may vary depending on your location in Nepal.
Delays caused by courier services, weather, or unforeseen issues are beyond our control.

7. Returns, Refunds & Exchanges

We accept returns or exchanges under these conditions:

• Wrong product delivered

• Damaged product on arrival (photo proof required within 24 hours)

• Expired product (rare, but covered)

Personal-care items already opened/used cannot be returned.

8. User Responsibilities

You agree not to:

• Misuse the website

• Attempt hacking, scraping, or unauthorized access

• Use the website for fraudulent activities

9. Intellectual Property

All content on Desi Grub — including logos, product images, text, graphics — is owned by Desi Grub.
Reproduction or redistribution without permission is prohibited.

10. Limitation of Liability

Desi Grub is not responsible for:

• Allergic reactions (please check ingredients before use)

• Delays caused by third-party couriers

• Incorrect delivery information provided by users

11. Changes to Terms

We may update these Terms anytime.
Continued use of the platform means you accept the updated Terms.

12. Contact Us

For support or queries:
📩 info@desigrub.com.np